What to Do Before the Plumber Arrives
Follow these steps in order to protect your home while help is on the way. They take just a minute and can prevent thousands of dollars in water damage.
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1
Shut off the water
Close the fixture's local shut-off valve, or close the main shut-off to stop water to the whole house. In most Naples homes the main is at the meter box near the street or on an exterior wall.
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2
Turn off the water heater
If the water heater is leaking or you have shut the main, switch off its power or gas so it does not run dry and get damaged.
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3
Cut power to wet areas
If water is near outlets, appliances or the electrical panel, switch off the affected breakers before you touch anything wet.
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4
Contain and drain
Open a low or outdoor faucet to drain the lines, then use towels, buckets or a wet vacuum to limit water damage.
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5
For a gas smell, leave first
If you smell gas, do not flip switches; leave the home, call the gas company and 911 from outside, then call us.
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6
Call a 24/7 emergency plumber
Call Naples 24 Hour Plumber at (239) 799-6665. We answer around the clock and give you an arrival window and an upfront price.
What Counts as a Plumbing Emergency
Call for emergency service right away if you have any of the following in your Naples home.
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A burst or actively leaking pipe
Water flowing from a broken supply line can flood a room in minutes and needs the main shut off right away.
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No water anywhere in the home
A total loss of water points to a main line break or, on well systems in Golden Gate Estates and Orangetree, a failed well pump.
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A sewage backup or drain overflow
Wastewater coming up through a tub, toilet or floor drain is a health hazard and a same-day emergency.
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The smell of gas
A gas odor near a line or appliance is a life-safety emergency; leave first, then call the gas company and us.
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An overflowing toilet that will not stop
A toilet that keeps rising after you close the supply valve signals a blocked line that needs immediate clearing.
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A leaking or flooding water heater
Water pooling around a water heater means it should be shut off and inspected before it damages the floor or fails completely.
What Can Usually Wait
These issues still need attention, but they are not emergencies and can be booked as a normal appointment.
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A single dripping faucet
A slow drip wastes water but can wait for a scheduled repair.
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One slow drain
A single sluggish sink or tub usually needs cleaning, not an after-hours call.
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A running or noisy toilet
A toilet that runs is a minor fix unless it is overflowing.
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Low pressure at one fixture
Reduced flow at just one tap is typically an aerator or valve issue you can book normally.
Where Is My Water Shut-Off Valve in Naples?
Knowing where your main shut-off is before an emergency saves the most damage. In most Naples homes on city water, the main shut-off valve is at or near the water meter box close to the street, and there is often a second valve where the line enters the house on an exterior wall.
Homes on private wells in Golden Gate Estates and Orangetree have a shut-off near the pressure tank instead. Take a minute today to find yours and make sure it turns easily, so you can stop the water the moment a pipe fails.
Plumbing Emergency FAQs
The questions Naples homeowners ask most when something goes wrong.
Related: 24/7 emergency plumbing and emergency plumber cost in Naples.
What is considered a plumbing emergency?
Is a leaking pipe an emergency?
What should I do first during a plumbing emergency?
Should I turn off my water heater in an emergency?
Is low water pressure an emergency?
Where is my water shut-off valve in a Naples home?
Have a Plumbing Emergency in Naples Right Now?
Do not wait. Call Naples 24 Hour Plumber and a licensed technician will walk you through the next step and head your way. We answer 24/7 with upfront pricing.